Privacy Policy

Air Comfort Solutions LLC ("we," "us," or "our") operates from 28215 Vallie St Bldg 1 Ste A, Pinehurst, TX 77362 and provides heating and air conditioning services in Tomball, Pinehurst, and nearby communities in Texas. This policy explains what information we collect through aircomfortpros.com, over the phone, by text message, and while providing service. It also explains how we use that information and the choices you have. The short version: we collect only what we need to serve you, and we do not sell your personal information.

Information we collect

• Information you give us. When you request service, ask a question, apply for a job, claim a promotion, apply for financing, or join the maintenance plan, we collect details such as your name, phone number, email address, service address, and the message you send us.
• Information collected automatically. Like most websites, we and our service providers may collect device and usage data: IP address, browser type, pages viewed, referring pages, and approximate location. This is collected through cookies and similar tools, subject to the cookie choices described below.
• Information from service visits. When we work at your property, we may record equipment model and serial numbers, photos of the work area and the finished work, diagnostic readings, and payment records.

How we use it

• To schedule, perform, and follow up on the HVAC service you request.
• To respond to questions, requests, applications, and reviews.
• To administer the maintenance plan, financing referrals, and promotions you claim.
• To send appointment reminders and service updates by phone, email, or text.
• To protect our website against spam and abuse.
• To improve our website and services.
• To meet legal, tax, licensing, warranty, and insurance obligations.

SMS / text-message communications

If you check the separate SMS consent box on one of our forms, you agree to receive text messages from Air Comfort Solutions LLC about your service request, appointments, and account at the number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help, or call (832) 863-8325. Consent is not a condition of purchase or employment. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Sharing

We do not sell your personal information. We share it only with:

• Service providers that help us operate: scheduling and dispatch software, our website and form infrastructure, analytics, and messaging platforms. They may use it only on our behalf.
• Lenders and program administrators when you ask for them, such as financing applications through Foundation Finance, equipment warranty registrations, and permits.
• Legal and safety recipients when required by law, court order, or to protect rights, property, or safety.
• A successor business if our company is ever merged, acquired, or sold. This policy would still apply to your information.

Cookies, analytics, and the tools we use

We use necessary cookies to make the site work. With your consent where required, we also use analytics and advertising cookies to understand site traffic. The specific third-party tools on this website are: Google Tag Manager and Google Analytics 4 (site usage measurement), Google reCAPTCHA Enterprise (form spam protection, subject to the Google Privacy Policy and Terms of Service), and call and lead tracking that attributes phone calls and form submissions to the marketing that produced them. An embedded Google map on the contact page may set its own cookies. You can accept or decline optional cookies in our cookie notice, and you can change your choice at any time with the "Cookie settings" link in the footer.

Payment security

This website does not ask for, collect, or store credit card or debit card numbers. When you pay for service or apply for financing, card details are handled by our payment processor or lender on their own secure, PCI-compliant systems. Financing applications run through Foundation Finance on its own hosted application site. Card numbers are never entered into or kept by this website.

Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We keep it only as long as needed for the purposes above, including warranty periods, tax and licensing requirements, and defense of legal claims. No method of transmission or storage is completely secure, so we cannot promise absolute security.

Your privacy rights in Texas

Under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, you may have the right to: know what personal data we hold about you, get a copy of it, correct mistakes in it, ask us to delete it, and opt out of targeted advertising or any sale of personal data. We do not sell personal data. To use any of these rights, contact us with the details at the bottom of this page. We will verify your request, respond within the time the law requires, and never treat you differently for exercising your rights. If we decline a request, you may appeal by replying to our decision. If the appeal is denied, you may contact the Texas Attorney General.

Your Privacy Choices

Your California Privacy Rights. Do Not Sell or Share My Personal Information

If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you extra rights over your personal information. This section explains what we collect, how it may be "shared" in the CPRA sense, and how to opt out.

Categories of personal information we collect

• Identifiers and contact information: name, phone number, email address, and service address, collected when you submit a form or contact us.
• Commercial information: service history, estimates, equipment details, and records of services purchased.
• Internet and device activity: IP address, pages viewed, and interactions with this website, collected through Google Tag Manager and Google Analytics 4, Google reCAPTCHA Enterprise (spam protection), and call and lead tracking tools that attribute phone calls and form submissions to marketing sources.

"Sharing" for cross-context behavioral advertising

We do not sell personal information for money. However, the use of advertising and analytics cookies (such as Google advertising tags loaded through our Tag Manager container) may count as "sharing" personal information for cross-context behavioral advertising under the CPRA. You have the right to opt out of that sharing.

How to opt out

• On this website: choose Decline in our cookie notice, or open it any time with the "Cookie settings" link in the footer. Declining turns off analytics and advertising storage for your browser.
• Global Privacy Control (GPC): we honor the GPC browser signal as a valid opt out of sale and sharing. Advertising cookies and signals are turned off automatically. You do not need to do anything else.
• By contacting us: call (832) 863-8325 or email info@aircomfortpros.com with the subject "Do Not Sell or Share My Personal Information."

Your other California rights

You also have the right to know what personal information we have collected about you and get a copy, to delete personal information we hold (subject to legal exceptions such as warranty, tax, and licensing records), and to correct inaccurate personal information. We will never discriminate against you in price, service quality, or availability for exercising any privacy right. To use these rights, contact us with the details below. We will verify your request and respond within the time the law requires. You may use an authorized agent. We may ask the agent for proof of authorization.

Children's privacy

Our services and website are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the most recent revision. Material changes will be posted on this page.

Contact us

Air Comfort Solutions LLC
28215 Vallie St Bldg 1 Ste A, Pinehurst, TX 77362
Phone: (832) 863-8325
Email: info@aircomfortpros.com